We understand an account blockage can be complicated for any business. Still, to ensure your account safety, we can place temporary blocks in some accounts. This block can be caused for several reasons that we proceed to explain briefly in this article.
Your business information is inconsistent with the information in your Stripe account
Online payments are a trust-based transaction. When you do business online, you should present yourself as the business you're conducting business with. The most common reason for account lockdown is that there is a mismatch in this information. For example, a personal email account is used to create the account. While Stripe can accept this type of email addresses, in the case of transactions made in PayForm this information is public to the buyer. For this reason, we block accounts that use these type of email address and don't fill any particular business information in Stripe. PayForm is intended for use by businesses and not for personal P2P payments as stated on the Stripe Prohibited Businesses list.
Also, we block accounts that our fraud prevention team may evaluate as suspicious, based on internal fraud patterns we've detected in the past.
You are selling a product or service that is against our Terms of Service and/or Stripe Prohibited Businesses list
We take our buyers' safety very seriously. For this reason, we fully abide to the Stripe Prohibited Businesses list in order to evaluate which accounts to block. Please make sure you are in compliance with this list before signing up with PayForm, as you risk the closure of your PayForm account and/or your Stripe account.
Your chargeback rate is above your industry average
PayForm manages internal chargeback rates for different industries. If you exceed these parameters, we reserve the right to place a hold on your payment processing. This is done to ensure your account compliance with Stripe's tolerated chargeback rates and also to protect your buyers. To prevent chargebacks, you can take simple measures like fully explaining your product or service to your customers, placing a descriptive statement that your customers' will easily understand as yours, and in case you take recurring payments, explain them how recurring subscriptions work.
You may have received one or several fraud-related chargebacks regarding the product or service you are selling
PayForm has zero fraud tolerance. In case you receive a fraud-related chargeback (ie. Fraud as reason), your account will be automatically placed on hold and blocked. This is to ensure your account safety, in order to prevent further payments that can increase your chargeback rate and rise your account.
How to proceed to an account block?
If you are faced to this problem, this can be easily fixed providing more information about your account. We may request some personal and business information in order to unblock access to your account. While the account is blocked, you are not receiving new payments.
To proceed, please login to your PayForm account. The procedure to unblock your account is detailed on that page, and is different depending on the blocking reason. For this reason this procedure is not detailed in this article and varies case by case.
Support team is not able to help with account blocks as they are handled by the fraud prevention team directly.